Types of Claims

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Physical Injuries

Understanding Physical Injuries in the Workplace

A physical injury is an injury to the body caused by trauma, strain, or exposure to hazardous conditions in the workplace. These injuries can occur suddenly (such as from a fall or equipment accident) or develop over time due to repetitive or strenuous tasks.

WorkCover Queensland provides compensation for physical injuries that arise out of or in the course of employment. If you have sustained a physical injury due to your work, you may be entitled to medical expenses, rehabilitation, income support, and other benefits.

Common Types of Physical Injuries at Work

Discover the most common physical injuries at work so you can better understand your condition and get the support you need.

Repetitive Strain Injuries (RSIs)

Repetitive Strain Injuries develop gradually due to repeated movements, overuse of particular muscle groups, or sustained awkward postures. These injuries are common in occupations that involve typing, manual handling, factory work, construction, or any role requiring repetitive motions.

Improper lifting, pushing, or pulling can cause musculoskeletal injuries such as:

Manual handling injuries are prevalent in industries such as warehousing, aged care, construction, and logistics.

Falls are one of the leading causes of workplace injuries. 
These may result in:

Poor housekeeping, wet or uneven surfaces, and inadequate lighting are common contributing factors.

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Crush injuries are typically serious and can lead to permanent disability or long-term impairment.

Some physical injuries result from exposure to:

Proper personal protective equipment (PPE) and training are essential for preventing these injuries.

Psychological Injuries

A psychological injury is a mental or emotional response to a stressful or harmful experience, which impacts a person’s ability to function normally in their work or daily life. In the context of workplace injuries, psychological injuries are often caused by factors such as excessive stress, trauma, bullying, or other adverse working conditions.

Common Forms of Psychological Injury

Psychological injuries can take many forms, including:

These conditions can be caused by various situations, 
these may include:

High Demands

Employers that demand excessive mental, emotional, or physical demands can lead to stress, burnout, or disengagement. The imbalance in workload or pace often contributes to long-term psychological strain.

Poor Support

A lack of emotional or practical support from managers, co-workers, or the organisation—such as inadequate training, communication, or access to tools—can contribute to feelings of isolation and stress at work.

Low Role Clarity

Unclear or constantly changing job roles, responsibilities, or expectations can lead to confusion, frustration, and anxiety. This includes not knowing what tasks to prioritise or having conflicting responsibilities.

Poor Organisational Change Management

Organisational changes that are not effectively planned, communicated, or supported can lead to significant uncertainty and anxiety among staff, increasing the risk of psychological harm.

Poor Organisational Justice

A perceived lack of fairness in workplace decisions or processes—such as being excluded from communication, decisions, or being treated poorly can be a significant psychological stressor.

Poor Environmental Conditions

Exposure to uncomfortable, hazardous, or unpleasant working conditions can trigger stress responses, especially over extended periods.

How We Can Help

Navigating the WorkCover claims process can be overwhelming—especially when dealing with a psychological injury. At Workcover Support we specialise in assisting clients with lodging and Workcover Claims.

If you believe you have been injured at work contact our office on 1800 122 200 for free assistance lodging your claim.